Today we talk more often of “Smart City, a concept that cannot put aside from a hold collaboration between citizens and Public Administration in the management of decision-making in urban areas aimed to the supply of more efficient services, but particularly to an improvement of the conditions of life and safety of both the single individual and the entire community.
The purpose of this study, concretized in the realization of a GIS application (VGI-DSS), is the awareness of citizens to participate in the management of territory, for the resolution of some territorial problems as quickly as possible, in consideration of the fact that he is an actor and spectator within the territory in which they live, so its effective and proactive interaction with the authorized control and land management can guarantee him better and more efficient in the use of the common good.
New technologies (mobile devices, App and Web Application) and the network (Internet) can play a fundamental role in this integration process allowing the management and resolution of problems in urban areas, efficiently, optimizing time and resources and consequently limiting and preventing damage to people and things.
The information system also considers that often the Public Administration outsource the management of certain services relating to the maintenance of the territory, for operators who, by virtue of an availability, must take action in real time to solve territorial issues.